FAQ
Find answers to frequently asked questions here. If you still have any other questions, feel free to reach out to our team at info@olivelle.eu
Q: How do I place an order?
A: To order, select the product, add it to your cart, and go to checkout. You can review your order before confirming your purchase.
Q: Which payment methods do you accept?
A: We accept major credit cards, Shop Pay, Google Pay and Apple Pay for your convenience and security.
Q: What if I don't like my order?
A: We offer a 90-day money-back guarantee. If you’re not satisfied with your purchase, you can request a refund within 90 days.
Q: I didn’t receive a confirmation email, what should I do?
A: Please check your spam or promotions folder first. If it’s not there, contact our support team.
Q: Do you charge for shipping?
A: No, shipping is always free on any order.
Q: How long does delivery take?
A: Orders typically arrive within 7–12 business days, depending on your location.
Q: What is the Nail Care Pen?
A: It’s a simple and effective pen designed to treat nail fungus and discoloration directly at the source.
Q: Is the product safe?
A: Yes, it contains natural active ingredients such as Vitamin C, Peppermint, and Horse Chestnut. No harmful chemicals.
Q: Can I use it alongside other treatments?
A: In most cases, yes. If you’re unsure, consult with your doctor.
Q: Do you offer a money-back guarantee?
A: Yes, we offer a 90 day money-back guarantee.
Q: How does the subscription work?
A: Choose your plan – 1, 3, or 5 pens – and get them delivered to your door every month, hassle-free.
Q: What are the subscription benefits?
A: 20% off your first order, then 10% off for the next 5 months. Plus, you’ll never run out!
Q: Can I pause, change, or cancel?
A: Yes, after your second payment, you can pause, change, or cancel anytime.
Q: Do I have to commit long-term?
A: No, the subscription is flexible and fully under your control.
Q: I still have questions, how can I contact you?
A: You can always reach us at info@olivelle.eu - our team is happy to help.